info@saunastar.ee I +372 53852874
info@saunastar.ee I +372 53852874
info@saunastar.ee I +372 53852874
info@saunastar.ee I +372 53852874
The online store saunastar.ee (hereinafter referred to as the Online Store) is owned by SAUNA PRODUCTION OÜ (registry code 10860488), located at Meistrite, Koosa village, 60432 Peipsiääre municipality, Tartu County, Estonia.
Validity of the Sales Agreement, Product & Price Information
The sales terms apply when purchasing goods from the Online Store.
Prices of products sold in the Online Store are displayed alongside each item. Delivery fees are added to the price. All prices are in euros (€).
The delivery fee depends on the buyer’s location and chosen delivery method. This fee is displayed during checkout.
Product information is available directly next to each item in the Online Store.
Placing an Order
To place an order, add the desired products to your shopping cart. To complete the order, the required fields must be filled in.
In the Sauna Production OÜ online store, payments are made based on an invoice. After placing the order, we will send you an email containing the necessary payment details.
The owner of the Online Store is the controller of personal data.
If it is not possible to deliver the ordered product due to it being out of stock or for any other reason, the buyer will be notified as soon as possible. All paid amounts (including delivery fees) will be refunded immediately, but no later than within 14 days from the notice.
Shipping
We ship products worldwide.
The buyer can choose from the following delivery methods:
Customer pickup
Third-party delivery
Saunastar transport service
Delivery costs are paid by the buyer.
Products are made to order. Each product is unique and tailored to the customer’s specifications. This means that every detail is determined by the customer. Production will begin once payment has been received. The estimated completion time will be communicated to the customer. Typically, production takes up to 30 days, but during busy periods this may take longer.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the purchase agreement within 14 days.
Note: Depending on the product, the buyer may not always have the right of withdrawal. In such cases, these products or services must be listed and must comply with the conditions set out in § 53 (4) of the Estonian Law of Obligations Act.
The right of withdrawal does not apply if the buyer is a legal entity.
To use the 14-day right of return, the product must not be used beyond what is necessary to verify its nature, characteristics, and functionality – as would be allowed in a physical store.
If the product has been used beyond this or shows signs of use or wear, the Online Store reserves the right to reduce the refund amount according to the decrease in the product’s value.
To return a product, a withdrawal notice must be submitted and sent to info@saunastar.ee within 14 days of receiving the item.
Return shipping costs are paid by the buyer, unless the reason for return is due to a defective or incorrect item.
The buyer must return the product within 14 days of submitting the withdrawal notice or provide proof that it was handed over to the carrier within that timeframe.
The Online Store will refund the buyer immediately upon receiving the returned goods, but no later than 14 days after receiving the withdrawal notice.
The Online Store may withhold the refund until the goods are returned or proof of return is provided — whichever occurs first.
If the buyer chose a delivery method more expensive than the standard option, the Online Store is not obliged to refund the extra delivery cost.
The Online Store has the right to cancel the sales agreement and demand the return of the goods if the product price was mistakenly listed significantly below market value.
Right to Submit a Claim
The Online Store is responsible for non-conformities or defects that were present at the time of delivery and become apparent within two years of receiving the goods. During the first year, it is assumed the defect was present at delivery unless the Online Store proves otherwise.
The buyer must notify the Online Store of any defects within two months of discovering them by emailing info@saunastar.ee or calling +372 5385 2874.
The Online Store is not responsible for defects that appear after the item has been delivered.
If a product purchased from the Online Store is found to be defective, the Online Store will repair or replace it. If repair or replacement is not possible, the Online Store will refund all associated costs to the buyer.
All complaints will be answered in writing or in a format that allows written reproduction within 15 days.
Direct Marketing and Personal Data Processing
The Online Store uses the buyer’s personal data solely for processing the order and delivering the goods. Personal data is shared with shipping companies only to the extent necessary for delivery.
The Online Store will send newsletters and promotional offers to the buyer’s email address only if the buyer has explicitly consented by subscribing on the website.
The buyer can unsubscribe from promotional emails at any time by notifying us via email or using the unsubscribe link in the email.
Dispute Resolution
If the buyer has any complaints regarding the Online Store, they must be sent to info@saunastar.ee or by calling +372 5385 2874.
If the buyer and the Online Store cannot resolve the dispute through negotiation, the buyer can submit a complaint to the Consumer Disputes Committee. You can find the terms and submit a claim here. The committee resolves disputes arising from agreements between buyers and the Online Store. The process is free of charge.
1.1. This privacy policy governs the principles for the collection, processing, and storage of personal data. Personal data is collected, processed, and stored by Sauna Production OÜ (hereinafter referred to as the data controller).
1.2. A data subject, within the meaning of this privacy policy, is a client or any other natural person whose personal data is processed by the data controller.
1.3. A client, within the meaning of this privacy policy, is anyone who purchases goods or services from the data controller’s website.
1.4. The data controller follows the data processing principles established by legislation, including processing personal data lawfully, fairly, and securely. The data controller is able to demonstrate that personal data has been processed in accordance with legal requirements.
2. Collection, Processing, and Storage of Personal Data
2.1. The personal data collected, processed, and stored by the data controller is primarily collected electronically via the website and email.
2.2. By sharing their personal data, the data subject gives the data controller the right to collect, organize, use, and manage the personal data for the purposes defined in this privacy policy. This data is shared directly or indirectly when purchasing goods or services via the website.
2.3. The data subject is responsible for ensuring that the information they provide is accurate, correct, and complete. Knowingly submitting false information is considered a violation of the privacy policy. The data subject must inform the data controller immediately of any changes to the provided data.
2.4. The data controller is not responsible for any damages caused to the data subject or third parties as a result of false information provided by the data subject.
3. Processing of Client Personal Data
3.1. The data controller may process the following personal data of the data subject:
First and last name
Date of birth
Phone number
Email address
Delivery address
Bank account number
Payment card details
3.2. In addition to the above, the data controller has the right to collect data about the client from public registers.
3.3. The legal basis for processing personal data is Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation (GDPR):
a) The data subject has given consent to the processing of their personal data for one or more specific purposes;
b) Processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;
c) Processing is necessary for compliance with a legal obligation to which the data controller is subject;
f) Processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.
3.4. Personal data is processed according to its purpose:
Security and safety – Retention period: as required by law
Order processing – Retention period: 2 years
E-store functionality – Retention period: 2 years
Customer management – Retention period: 2 years
Financial activity, accounting – Retention period: as required by law
Marketing – Retention period: 2 years
3.5. The data controller may share client personal data with third parties, such as authorized processors, accountants, transport and courier companies, and payment service providers. The data controller remains the primary controller of the personal data.
3.6. When processing and storing personal data, the data controller implements organizational and technical measures to protect personal data from accidental or unlawful destruction, alteration, disclosure, or any other unauthorized processing.
3.7. The data controller stores personal data according to the purpose of processing, but no longer than 2 years unless otherwise required by law.
4. Rights of the Data Subject
4.1. The data subject has the right to access and review their personal data.
4.2. The data subject has the right to receive information regarding the processing of their personal data.
4.3. The data subject has the right to correct or supplement inaccurate personal data.
4.4. If the processing is based on the data subject’s consent, they have the right to withdraw that consent at any time.
4.5. To exercise these rights, the data subject can contact the Online Store’s customer service at info@saunastar.ee.
4.6. The data subject also has the right to lodge a complaint with the Data Protection Inspectorate to protect their rights.
5. Final Provisions
5.1. These data protection conditions have been prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia, and other applicable Estonian and European Union legislation.
5.2. The data controller reserves the right to partially or fully amend this privacy policy. All changes will be communicated to data subjects via the website saunastar.ee.
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